Client Success Lead

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Client Success Lead

Urgently hiring!!!

Job Title: Client Success Lead

Location: Lagos and Ogun State (Transportation allowance will be provided)

Salary: 350k – 400k

Type of Work: Client success and onboarding support

Contract Duration: 3 months

 

RESPONSIBILITIES:

•Provide exceptional customer service and support to clients throughout the onboarding process

•Conduct regular check-ins with clients to ensure their needs are being met and address any concerns or issues

• Serve as the main point of contact for clients, answering any questions they may have and providing guidance as needed

•Collaborate with internal teams to ensure smooth onboarding and implementation of the company’s services

•Prepare and deliver reports on client success metrics and progress

•Visit clients at their office locations to provide in-person support and build strong relationships

•Utilize Google Suite and WhatsApp to communicate and collaborate with clients and internal teams

•Stay up to date on industry trends and best practices to provide valuable insights and recommendations to clients

 

REQUIREMENTS:

•5-7 years of experience in a client success or similar role

•Proficiency in Google Suite and WhatsApp

•Excellent communication and interpersonal skills

•Strong reporting and analytical abilities

•Ability to work independently and as part of a team

•Willingness to travel to client locations in Lagos and Ogun State

Note: This is a 3-month contract position. 

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