Guest Relations Officer

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Guest Relations Officer

We are recruiting to fill the position below:

Job Title: Guest Relations Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards

Requirements
A Bachelor’s Degree in Hospitality Management or another related discipline is required.
2+ years of experience working as a Guest Relations Officer, or other related position.
A professional certification in hotel management may be preferred.
Should be a customer-focused person with a thorough understanding of the hospitality industry’s standards.
Must be computer literate.
Excellent communication abilities, both written and oral.
Outstanding interpersonal and organizational skills.
Excellent time management abilities.
Application Closing Date
13th October, 2023.

Method of Application
Interested and qualified candidates should send their CV to: people@musadahotels.com using the Job Title as the subject of the mail.

Note: Multiple applications would be disqualified.

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