Job titles: Shop Manager
Industry: Food Delivery Company
Salary: 250k – 350k net
The shop manager is responsible for the overall management and administration of the Shop. This includes overseeing staff, ensuring the store is well-stocked and organized, managing finances, and providing exceptional customer service.
Ensure the supermarket operates smoothly and efficiently.
Monitor and manage inventory levels to meet customer demand.
Oversee pricing, promotions, and product displays.
Hire, train, and supervise store staff.
Schedule employees to ensure adequate coverage during peak and off-peak hours.
Conduct performance evaluations and provide feedback.
Handle disciplinary matters when necessary.
Promote excellent customer service and resolve customer complaints or issues.
Address customer inquiries, concerns, and complaints.
Develop and manage the store’s budget.
Monitor sales, expenses, and profits.
Ensure accurate cash handling and accounting procedures.
Establish and maintain strong relationships with suppliers and vendors.
Manage inventory levels to minimize shrinkage and waste.
Ensure compliance with health and safety regulations.
Generate and analyze various reports related to sales, inventory, and performance.
Knowledge & Skill Requirement
Bachelor’s degree in business administration, or a related field
Proven experience in restaurant management in the food service or food-tech industry.
Strong leadership and team management skills.
Excellent communication and negotiation abilities.
Problem-solving and analytical skills.